Content Designer / Technical Writer
Description
The Company
Kantata provides the Kantata Cloud for Professional Services™, which offers businesses clarity, control, and confidence to optimize resource planning and elevate operational performance. Our software is purpose-built to help over 2,500 professional services organizations across more than 100 countries focus on their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes. Kantata is well-capitalized, continuously hiring, and rapidly growing our loyal and diversified customer base. We are recognized as an employee-rated Best Place to Work, providing a dynamic work environment with a team that is passionate about what they do.
About the Opportunity
Kantata is seeking a Content Designer to play a key role in the Content Design Team, responsible for creating, editing and maintaining content that educates, informs and helps our audience; customers, Kantata employees and Partners. Supporting the optimal understanding and use of our products and services. You will provide feedback and input during the product development cycle, helping to ensure consistency and clarity within the product and the supporting collateral, Reporting to the Director, Content Design, you will ensure existing processes are followed, and contribute to improvements in the way we work as our processes and technology evolve.
In this role you will collaborate closely with Product, Engineering, PS and Support teams, as part of a continuous feedback loop to enhance our collateral. We’re looking for a proactive and experienced Content Designer or Technical Writer with a passion for technology, eager to engage deeply with our products and contribute hands-on, bringing problem-solving skills to deliver measurable results and foster innovation.
Primary Responsibilities
- Produce a variety of content Nurture and help customers, employees and partners optimally use our products and services (including Release Notes, User Guides/Manuals, Known Issues and Troubleshooting Collateral, Webinars and Videos)
- Present information and instructions in a clear and concise way Ensure greatest reader comprehension and write and edit technical information accordingly
- Prepare graphics and illustrations Elaborate on & complement technical writing, including screenshots, flow charts and diagrams.
- Meet with stakeholders including customers Discuss technical problems in order to produce content which addresses their issue
- Work closely with the Product Team Ensure that documentation meets product requirements
- Revise, edit and update instructions, technical information, and frequently asked questions
- Stay up-to-date Maintain an understanding of technological and product developments as well as universal specifications relevant to the PSA / SaaS industry
- Investigate enhanced tools in areas such as knowledge base, in-app help, enterprise search and AI. Engage with stakeholders on projects to enhance our tech stack for enhanced efficiency and scalability.
What You Bring to this Role
- Experience writing technical documentation for complex software applications
- Strong understanding of software from a usability and content design perspective
- Experience of translating complex information into accessible information
- Knowledge and appreciation of cloud-based technologies / business software solutions
- Ability to pick up new technology and functional concepts quickly
- Strong written and verbal communication skills
- Ideal candidates will also have
- Professional Services domain knowledge - experience in and a high-level understanding of the processes and challenges faced by Professional Services and Embedded Services organizations
- Experience working with Salesforce in a technical or administration capacity
- Compensation: £33,500 + 10% bonus
Our Philosophy
We know every company can be successful with the right technology and when people are at the core. We believe that we’re better together - that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy:
- An intentionally engaging and collaborative culture - ditch the silo!
- Strong work-life balance that’s a true focus of the company
- The chance to learn from some of the best people in the business
- A vibrant, collaborative and devoted team, who still makes time for fun
At Kantata, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect and celebrate everyone’s unique strengths from all different walks of life. As we continue to cultivate diversity within the company, our product (and people!) innovation continues to flourish.
Kantata is an Equal Opportunity Employer.